Meet The Dynamic Duo Who Will Make Your Lettings Dream A Reality | Lodestone Property

Letting your home or looking to rent? Why this pair hold the keys to your next home.

Just before 9am the phone starts ringing – and the Lodestone Lettings’ team day begins. “This job is pretty fast moving” explains Lettings Manager Kate Lewis, who recently received her ARLA, an industry-recognised professional qualification. “you never know what’s going to happen!” Rosa Clutterbuck, Lettings Advisor, laughs in agreement. “Yes, one week you can have 5 houses on. By the end of the week they’ve all gone and you have another five!”

Kate started with Lodestone in November 2019, moving up from a role that combined viewings and helping out in the sales office. And when a position in Lettings became available, she was the perfect fit, having previously owned a company that helped local people rent out their properties to Glastonbury Festival goers and a landlord herself. Rosa joined her at Lodestone in 2020, following a career start in London Property Management. However, she returned to the South West (her childhood home) after – like so many of us – the pandemic forced her focus onto what was important to her.

Together, the pair keep our busy Lettings business in top condition. We grabbed them for a rare tea break to find out why they are key to making homes happen.

Kate combines her experience and knowledge of lettings to provide the perfect service.

 

Hello Kate and Rosa! Describe how your day starts in your Lodestone life…

Kate: We work as a team but we cover different areas – I look after Wells and Rosa covers Bruton and Shaftesbury and their surrounding areas. The typical day begins when we check the diary, and emails and then answer any enquiries that have come in. This involves picking up the phone. If we’re calling prospective tenants we ask about their situation, what they’re looking for and who is going to be living at the property; these are all things the landlord wants to know.

How do you assess what rental price is right?

Kate: Our rental valuations are very thorough. When we go to see a property it’s not just a quick walk round. We sit down and have a chat to find out about the landlord as well as the house. Of course we research the market too. We also spend a lot of time talking to tenants to find out what they’re after because we want to get the right fit. We have a list of prospective tenants and so many properties don’t even go onto Rightmove because we quite often already have the perfect place for them. This is why 60% of our business is from returning landlords – because we’re very fast.

What’s one of the main skills you have as a team?

Rosa: Communication. With tenants, vendors and each other. We’re definitely a good team because we laugh at the same things and if we both have a lot on we’re good at not getting cross, staying calm and getting the job done. We wind down about 6pm but if something needs finishing, we stay and do it. We’re problem solvers.

 

Rosa joined our team in 2020 and has a wealth of experience in lettings.

What else do you offer to clients?

Kate: We concentrate on a small number of rental properties and our aim is to do them well, giving a more personal service to the client, as well as potential tenants. The law of letting properties really interests me. We make sure that all our landlords are compliant with the law and adapt tenancy agreements to suit their requirements.

Rosa, is the pace of life much slower here than London?

Rosa: No! The days fly by and there is never a thumb-twiddling moment. Lots of people are coming to the country from cities right now. The sales property market has gone crazy so we have a lot of people who are in-between houses, waiting for sales to go through, so we have a lot of demand for both short and long-term lettings. There are all sorts of people with different budgets looking so we are constantly looking for properties to rent out.

 When you are both off-duty, where do you like to go (in normal times)?

Kate: When we’re in Wells we pop to the Queen Street Deli for lunch and the Bishop’s Eye for a glass of wine after work. Or if it’s market day we’ll wonder down there. Give me a pair of wellies and I will walk for miles. The lovely thing about living in Somerset is that you are never very far from a public footpath.

Rosa: For brunch in Bruton we like At The Chapel for supper & The Old Pharmacy which has recently opened is a great place to grab coffee!

And finally what’s the best part of your job?

Rosa: When we have someone in mind for a property, we show them around it and they jump for joy and go, “yes!” It’s a great feeling. We are very good at listening to the type of tenants that a landlord is looking for and matching our applicants with the landlord and property.

To find out more about our Lettings Service please click here. 

 

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